Data Protection Notice

Data Protection Notice


We appreciate your interest in our services and us. Your privacy is important to us at Encompassing Therapy and Counselling Pte. Ltd.. This Data Protection Notice (“Notice”) sets out the basis which Encompassing Therapy and Counselling Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.”

Collection and Use

Personal Data is defined in the Personal Data Protection Act 2012 to mean any data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access. This generally includes your name, identification information, contact information such as your address, email address, telephone number, mobile, nationality, gender, date of birth, marital status, employment information, financial information such as credit card numbers, debit card numbers or bank account information, current medication or treatments used by you, previous/current medical history, including, where relevant, a family medical history, and the name of any health service provider or medical specialist from whom you may have been referred or to whom you may be referred.

Such personal data will be used for the following purposes:

(a) verification and identification purposes;

(b) providing medical services to you and meeting your healthcare needs;

(c) to avail the services which we provide, including, where necessary, the transferring to or sharing of your personal data with third party medical service providers such as psychiatrists, specialists, or other allied health professionals such as occupational therapists, speech therapists, etc.;

(d) where there is a serious and imminent threat to an individual’s life, health, or safety;

(e) where there is a serious threat to public health or public safety;

(f) conducting feedback surveys;

(g) resolving complaints and dealing with enquiries made by you;

(h) maintenance and updating of the data;

(i) administrative or operational purposes;

(j) processing credit notes and processing refunds;

(k) collection of fees, charges and expenses for services provided;

(l) collecting payments by credit card, cheque, bank transfers or other means,

(m) carrying out billing, accounting, auditing and the maintenance of proper book keeping for our operations and business;

(n) filing of medical claims on your behalf with the relevant company, employer or insurance provider;

(o) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(p) any other purposes for which you have provided the information;

(q) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

(r) any other incidental business purposes related to or in connection with the above; or

(s) where you have subscribed for our marketing communications (by providing us with your telephone number or email address and have indicated to us that you consent to receive marketing communications via these channels). You may choose whether you wish to continue receiving such marketing communications from us.

When you provide your Personal Data to us, you have consented by your action to the collection, storage, use and disclosure of your Personal Data by us in accordance with this Notice. If you provide Personal Data relating to a third party (e.g. information of your child, dependent, spouse, parent, ward or employees) to us, by submitting such information to us, you represent that the consent of that third party has been obtained for the collection, storage, use and disclosure of the Personal Data by us in accordance with this Notice and you hereby indemnify us against any liability arising from such representation being false. Where collection of children’s Personal Data is made through persons claiming to be parents or guardians, we may (but are not obliged to) require proof to verify such claims.

Withdrawal of Consent

You may withdraw your consent for the collection, use and disclosure of your personal data in our possession by giving reasonable notice to us in writing or via email. Please be aware that once we receive confirmation that you wish to withdraw your consent, it may take up to thirty (30) working days for your withdrawal to be reflected in our systems. Kindly note that by withdrawing your consent, we are unable to provide you with the on-going care and support required and you agree that care will be discontinued. You may not revoke actions that have already been taken based on the current consent. We will cease collecting, using or disclosing the personal data unless it is required or authorised under applicable laws.


As our Client, we respect the privacy of your personal data. Please be assured that we do not share or sell personal data for advertising or marketing purposes as required per local governance.

We do not disclose personal data to third parties except when required by law, or referrals to other healthcare professionals and/or institutions as agreed with you via consent in writing. This Information may include, but is not limited to, office visit notes, billing invoices for insurance claims, insurance authorizations, and other items relating to you and the care you receive, which may also include some or all of the following: diagnostic or treatment information relating to mental health or psychiatric conditions; information pertaining to being a victim of, or counselling about, domestic abuse, neglect, or violence.

Information collected may be shared with our service providers whom we engage to perform services on our behalf. We will disclose only the personal data that such service providers need to deliver the services on our behalf, and our disclosure will strictly be for such purposes only and the service providers will be required to use the personal data only for the purposes for which it was disclosed to them.

Protection of Personal Data

We endeavour to protect your personal data, through reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your personal data. However, as information technology continues to evolve rapidly, no transmission of data over the Internet can be guaranteed to be completely secure.

Access, Accuracy and Correction

You may access your personal data currently in our possession. We will provide you with the relevant personal data within 30 days after the request has been made in writing or via email. A fee may be charged for processing an access request.

We generally rely on personal data provided by you (or your authorised representative). While all reasonable efforts are made to keep your personal data accurate, you are kindly requested to disclose all relevant information, inform us of any change and to ensure that all your personal data that is submitted to us is current, complete, accurate, true and correct. Please note that we will not be responsible for relying on inaccurate or incomplete Personal Data provided by you or arising from your failure to update your Personal Data.

If you, at any time, have any enquiries, requests and feedback relating to your Personal Data or this Notice, please submitting your request to our Data Protection Officer at the contact details provided in Clause 10 of this Notice. This includes any request:

(a) for a copy of your Personal Data in our possession or control (in which case we may charge an administrative fee);

(b) to withdraw your consent for the collection, storage, use and disclosure of your Personal Data by us; or

(c) to correct your Personal Data in our possession or control.

In respect of your right to access or correct your Personal Data, we have the right to take steps to verify your identity before fulfilling your request. Please be aware that it may take up to 30 days from the date which your request was sent for any change to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. We may however choose not to provide you with access to or correct such information, in accordance with the exceptions under the PDPA. This would include cases where:

(a) We are satisfied on reasonable grounds that the correction should not be made;

(b) The request for access is frivolous or the information requested is trivial;

(c) The personal data is related to a prosecution and all the proceedings related to the prosecution have not been completed;

(d) The personal data, if disclosed, would reveal confidential commercial information that could, in the opinion of a reasonable person, harm our competitive position.

Please also note that we are not required to correct information relating to clinical observations or opinions made in good faith. Do also note that upon your withdrawal of consent, we may not be in a position to continue to provide our products or services to you.

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request at: Data Protection Officer Encompassing Therapy and Counselling Pte Ltd. Email: Tel: +65 8856 7026.


We retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable laws. We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected and is no longer necessary for legal or business purposes.

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